Casino Mate​ Login & Sign Up

A step-by-step guide to accessing your Casino Mate​ account.

Part 1 — Casino Mate​ Sign Up (create account)

Registration is free, takes under two minutes, and gives you full access to the casino, live tables and sports markets. The welcome package unlocks when you make your first deposit.

Step-by-step registration:

1. Open the Casino Mate​ home page — visit casinomates-au.com in your browser (desktop or mobile).
2. Click "Sign Up" in the top-right corner of the page. On mobile, the button lives in the top navigation bar.
3. Fill in the registration form:
   • Email address (this becomes your login)
   • Mobile phone number (for account recovery and 2FA)
   • Strong password (8+ characters, mix of letters, numbers, symbols)
   • Preferred currency (AUD by default for Australian players)
4. Confirm your age and residency — tick the boxes confirming you are 18+ and an eligible resident of your country.
5. Accept the Terms of Service and Privacy Policy — read them if you want the full picture; both are linked from the form.
6. Enter the promo code GOODGOODGRANNY in the "Bonus code" field to unlock the enhanced welcome package (matched deposit + bonus spins).
7. Verify your email — click the confirmation link sent to your inbox. If you don't see it within a minute, check the spam folder.
8. Complete your profile — full name, date of birth, residential address. Data is required for KYC (know-your-customer) compliance.
9. Head to the cashier and make your first deposit. Supported methods include PayID, Neosurf, Visa/Mastercard, BPAY and crypto. Minimum deposit is A$5.
10. Opt in to the welcome bonus at the cashier before confirming the deposit. Bonus credit and any free spins land instantly in your account.

What you need before signing up

• A valid email address you check regularly
• A mobile phone number that can receive SMS
• You must be 18+ and residing in a jurisdiction where online casino play is legal
• Identity documents (ID card / passport / driver's licence) — needed for KYC verification before your first withdrawal

Part 2 — Casino Mate​ Log in (return to account)

Once your account is created, logging back in takes seconds. Casino Mate​ uses 256-bit SSL, supports optional two-factor authentication (2FA), and offers biometric login inside the mobile app.

Step-by-step login:

1. Open the Casino Mate​ home page — visit casinomates-au.com in your browser.
2. Click "Log in" in the top-right corner. On mobile, it's next to the "Sign Up" button in the header.
3. Enter your credentials:
   • Registered email (or phone number if you enabled phone login)
   • Your password
4. Enter your 2FA code (if enabled) — 6-digit code from your authenticator app (Google Authenticator, Authy) or SMS.
5. Tick "Remember me" if you want the browser to keep you signed in for up to 30 days on this device. Don't tick it on shared or public computers.
6. Click "Log in" — you land on the lobby with your balance, active bonuses, tournament positions and account history visible from the header.

Forgot your password?

1. On the login form, click "Forgot password?"
2. Enter your registered email address.
3. You receive a password-reset link within a minute (check spam if not).
4. Click the link, choose a new strong password, confirm.
5. Log in with the new password.

Mobile app login

The Casino Mate​ mobile app (iOS and Android) supports biometric login via Touch ID, Face ID or Android fingerprint. After the first login on the device, subsequent sessions require only a glance or fingerprint — no need to retype the password.

Troubleshooting login problems

• Invalid credentials — double-check the email address and password. Passwords are case-sensitive.
• Account locked — after 5 failed attempts the account locks for 15 minutes. Wait and try again, or use "Forgot password".
• 2FA code rejected — check the device clock is synced. Time-based codes fail if the clock is more than 30 seconds off.
• Unknown device warning — an email confirmation may be required if you log in from a new location or device.
• Still stuck? Contact 24/7 live support — the chat button lives in the bottom-right corner of every page.

Security tips

• Use a unique password not reused on any other site
• Enable 2FA from Account Settings → Security
• Never share your credentials — Casino Mate​ staff will never ask for your password
• Log out on shared devices when you're done
• Watch for phishing — always type the Casino Mate​ URL directly, don't follow login links from unfamiliar emails

Responsible gambling

Casino Mate​ provides a full set of responsible-gambling tools from Account Settings → Responsible Gambling. Configure deposit limits, session reminders, temporary time-outs and permanent self-exclusion any time. Free confidential support is available 24/7 via Lifeline 13 11 14 and Gambling Help Online 1800 858 858.